Where People and Technology Make the Difference
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ASB_WINCH_DSC02926.jpgOur extensive network of technical sales and application engineering staff are instantly available to partner with you on all your application challenges. Our distributors can react quickly to your needs with stock on hand and expertise in fabrication. The Samson Mining Advantage ensures the safe and long-term operational benefits of our high-performance products from installation to retirement. Our commitment to the customer includes:

Pre-Sale Services

  • On-site surveys to understand and determine the best products for your mining application.
  • A library of technical bulletins and case studies that address mining-industry related questions.
Post-Sale Services
  • Technical sales team available for installation, inspections, troubleshooting, and general consultation.
  • Comprehensive crew training, which includes line handling, inspections, repair, splicing, use of chafe protection, and more.
  • Corporate training programs available.
An Ongoing Partnership Program
  • Dedicated Samson engineer and application specialists
  • Qualified service technicians
  • Residual testing program to determine safe and economical retirement criteria
  • Ongoing upgrades to crew training
  • Corporate training programs