Samson's Technical Service team stands behind you.  Besides quality products, you can count on us to provide technical assessment for product selection, in-person or remote life cycle support options, industry-leading training programs, and assistance with line life extension.

IcariaTM Service Program

Line Management Made Simple. Samson created Icaria as a technology and service solution to solve operational challenges associated with line usage and condition tracking. Our integrated technology maximizes line life, reduces operational risk, streamlines communications and improves crew safety. 

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Training and Certification

Samson has developed training and competency management programs designed to share our expertise. Ultimately, a competent team will facilitate the safe use and maintenance of rope products, thus decreasing risk during operation. Both on-site and online training programs with courses ranging from rope splicing techniques, proper installation procedures, and safe line handling and use are available.

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Field Services

Sometimes you need to call an expert. Samson offers on-site services to ensure the job gets done right. Our trained technicians come to assist your crew with custom fabrication, product installation, line repair, crew training, and much more to ensure your lines are fit for purpose and ready for use.

Additionally, training can be delivered to crew members on-site, focusing on safe rope handling and use, proper installation procedures, and damage mitigation and identification.

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Engineering Services

Samson's qualified engineers will provide consultation services appropriate to specific user requirements and intended service characteristics. We design solutions to integrate with your systems. Our approach to system-focused fabrication of assemblies, coupled with remote and local support by trained technicians, ensures the right solution.

Engineering Solutions

Testing Services

Samson's state-of-the-art innovation and testing center has a full range of fiber and rope testing equipment. Our testing equipment provides the ability to characterize tensile strength, bending and tensile fatigue, multiple forms of abrasion, dynamic drop testing, and advanced winch performance as well as a series of industry-specific tests related to rope handling and fiber testing. All of this testing supports our customer’s design and integration efforts as well as service life management and forensic investigations for products in service.

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